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Old Town Flooring 

Frequently Asked Questions

Get the Facts on Flooring

Choosing new floors comes with a lot of decisions, and just as many questions. That’s why we’ve gathered answers to the ones we hear most often from Bluffton homeowners. From installation timelines to product care and flooring trends, we’ve got you covered. And if you don’t see your question here, our friendly team is just a call or message away—we’re always happy to help. 

Select what you're interested in finding out more about or call our team for support 843-707-4420

See Our Gallery for Inspiration

Browse our completed projects to see the craftsmanship, premium materials, and detail that make Old Town Flooring stand out. Get inspired by what’s possible—and let’s bring your vision to life.

Service Details

What is your service area?

We regularly work in these areas around Bluffton, SC - 

Come see our team at the Old Town Flooring showroom - 38 Sheridan Park, Circle Ste C, Bluffton, SC 29910

Can I take samples home?

Yes! We encourage you to see the flooring in your lighting and with your décor.

How long does installation usually take?

Most standard jobs take 1–3 days depending on the size, prep work, and type of flooring.

Will you remove my old flooring?

Yes, we offer demo services and will include that in your quote if needed.

Do I need to move my furniture before installation?

We offer furniture moving services, or you can move it ahead of time to speed up the process.

Is floor prep included in the quote?

Basic prep is included. If we discover unforeseen issues after demo (like uneven subfloors or moisture), additional charges may apply.

What kind of warranty is included?

Manufacturer warranties vary by product (usually 10–30 years or lifetime). We also provide a labor warranty—ask us for details.

How do I clean my new floors?

Use manufacturer-recommended cleaners. Avoid steam mops and excess water, especially on hardwood and laminate.

What type of flooring is best for my home?

It depends on your lifestyle, subfloor, budget, and room use. LVP is great for durability and water resistance, hardwood offers timeless beauty, and carpet adds warmth.

What’s the difference between LVP, laminate, and hardwood?

LVP (Luxury Vinyl Plank) is waterproof and durable. Laminate is scratch-resistant but not fully waterproof. Hardwood is natural wood, beautiful, but more sensitive to moisture.

Do you offer custom stair treads, transitions, or trim?

Absolutely—we can match or coordinate with most flooring types for a seamless finish.

What’s trending right now in flooring?

Wide planks, natural tones, waterproof LVP, and wire-brushed textures are currently popular.

What is Old Town Classics?

Old Town Classics is our exclusive in-house flooring line, available only through Old Town Flooring. It includes three levels of hardwood collections (Classics, Classics Plus, and Classics XL) and a limited range of luxury vinyl plank (LVP). These options are curated for Lowcountry homes and offer exceptional style and durability.

Why choose Old Town Classics over national brands?

Because we stock Old Town Classics directly, you’ll find dependable availability, competitive pricing, and collections designed with our local climate and lifestyle in mind. Builders and homeowners alike love the consistent quality and timeless designs.

Do you work with builders and contractors?

Yes. We partner with local contractors, builders, and designers to provide curated flooring solutions, including the Old Town Classics line. Many of our builder partners send clients directly to our showroom to review contractor colors and approved collections.

Can I send my clients to your showroom to see options?

Absolutely. Our 3,500 sq. ft. showroom makes the process easy for contractors and designers. Homeowners can check out large samples to view flooring in their own spaces, and we can also order custom samples direct from the manufacturer if needed.

Do you offer products beyond flooring?

Yes. For contractors, we also stock flat pack cabinets, a popular choice for cost-effective and efficient new construction projects.

Carpet Flooring

What type of flooring is best for my home?

It depends on your lifestyle, budget, and which rooms you’re updating. Carpet is a great choice for bedrooms, family rooms, and spaces where warmth and comfort matter most.

How long does carpet usually last in Bluffton homes?

With proper care, most carpets last 10–15 years. High-traffic areas may need replacement sooner, while luxury options like wool can last longer.

Will carpet stain easily in a busy household?

Modern carpets include stain-resistant fibers, making them much easier to maintain. Prompt cleaning and annual professional care will extend their life.

Is carpet a good choice for stairs?

Yes. Carpet runners are popular for staircases because they add traction, reduce noise, and bring comfort underfoot.

Can I take carpet samples home before deciding?

Absolutely. We encourage you to bring samples home to see how they look in your lighting and décor before making a final choice.

Check out this service page to learn more about
Carpet Flooring.

Hardwood Flooring

How long does hardwood flooring installation usually take?

Most standard projects take 1–3 days depending on the size of the space, prep work, and whether additional demo is needed.

Will my hardwood floors scratch or fade?

Hardwood is durable but can scratch over time. Using rugs, trimming pet nails, and adding furniture pads will help protect the finish.

What’s the difference between solid hardwood and engineered hardwood?

Solid hardwood can be refinished multiple times and offers unmatched authenticity. Engineered hardwood is layered for durability and moisture resistance.

Can hardwood be installed in kitchens or bathrooms?

We recommend engineered hardwood for kitchens due to its better moisture resistance. For bathrooms, LVP or tile is a safer choice.


Do you offer custom stair treads or trim for hardwood floors?

Yes. We can provide stair treads, transitions, and trim that match or complement your hardwood installation for a seamless look.

Check out this service page to learn more about Hardwood Flooring.

Hardwood Refinishing

How do I know if my floors need refinishing instead of replacement?

If your floors look scratched, dull, or faded but the boards are in good condition, refinishing is usually the best option.

Can refinishing change the color of my hardwood floors?

Yes. Staining during the refinishing process allows you to choose a new color that matches your updated décor.

How long does hardwood refinishing take?

Most projects take 2–4 days depending on square footage and drying times for stains and finishes.

Is refinishing messy or disruptive?

Our team uses professional sanding equipment with dust containment to minimize mess. You’ll need to stay off floors until finishes are dry.

How often should hardwood floors be refinished?

On average, hardwood floors are refinished every 7–10 years. High-traffic homes may need refinishing sooner.

Check out this service page to learn more about Hardwood Refinishing.

Laminate Flooring

Is laminate a good choice for homes with kids and pets?

Yes. Laminate is scratch-resistant, budget-friendly, and designed to withstand heavy foot traffic.


Can laminate be installed in kitchens or bathrooms?

Laminate can work in kitchens but isn’t fully waterproof. For bathrooms or laundry rooms, vinyl plank or tile is a better choice.


How long does laminate flooring typically last

Most laminate floors last 10–20 years with proper care, depending on quality and traffic levels.


Can laminate floors be refinished like hardwood?

No. Laminate cannot be sanded and refinished. Once worn, it will need to be replaced.


What styles of laminate are popular in Bluffton homes?

Wide plank laminate with light oak or gray tones is trending, giving the look of hardwood at a lower cost.

Check out this service page to learn more about Laminate Flooring.

Tile Flooring

Is tile flooring good for kitchens and bathrooms?

Yes. Tile is waterproof, durable, and easy to clean—making it a top choice for high-moisture spaces like showers and kitchens.


What’s the difference between ceramic and porcelain tile?

Porcelain is denser and more water-resistant, great for floors and showers. Ceramic is lighter, more affordable, and perfect for backsplashes and walls.


How do I keep grout from looking dirty?

Regular cleaning and annual sealing keep grout fresh. Using mats in wet areas also helps reduce buildup.


Can you install heated tile floors in bathrooms?

Yes. Heated tile is a popular upgrade that adds comfort and luxury, especially during cooler months.


What designs are trending for tile right now?

Large-format tiles, subway tile backsplashes, and patterned encaustic designs are popular for Bluffton kitchens and baths.

Check out this service page to learn more about Tile Flooring.

Luxury Vinyl Flooring

What’s the difference between LVP, laminate, and hardwood?

LVP (Luxury Vinyl Plank) is waterproof and highly durable. Laminate is scratch-resistant but not fully waterproof. Hardwood is real wood, timeless, but more sensitive to moisture.


Is vinyl plank a good choice for Bluffton’s humid climate?

Yes. Because it’s waterproof, vinyl plank handles moisture and humidity better than many other flooring types, making it ideal for Lowcountry living.


How long does vinyl plank flooring typically last?

High-quality LVP can last 20+ years with proper care, making it one of the longest-lasting flooring options.


Is vinyl plank flooring pet-friendly?

Definitely. LVP resists scratches, stains, and moisture, making it a top choice for homes with dogs or cats.


What flooring trends are popular right now?

Wide planks, natural wood-look tones, and textured surfaces are among the most popular vinyl plank styles in Bluffton homes.

Check out this service page to learn more about Vinyl Flooring.

Custom Rugs

Can you create rugs for staircases?

Yes! We design custom runners for straight, curved, or angled staircases, fitted to your exact dimensions.


Do you bind rugs in any size or shape?

Absolutely. From small accent rugs to oversized custom rugs, we can handle any dimensions.


Can I bring in my own carpet to be bound into a rug?

Yes. We can bind carpet you already own or help you select from our showroom’s carpet remnants.


How do I keep a custom rug from sliding?

We recommend non-slip pads under all rugs and runners to add safety and extend their lifespan.


How should I clean my custom rug?

Vacuum weekly, rotate every 6–12 months, and schedule professional cleaning every 12–18 months for best results.

Check out this service page to learn more about Custom Rugs.

Let’s Simplify Your Flooring Process

Our team at Old Town Flooring is here to help you choose the perfect flooring for your Bluffton home. From carpet and hardwood to vinyl, tile, laminate, and custom rugs, we’ll provide expert guidance and professional installation backed by our Done Right Guarantee. 

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